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How To Fix HBO Max Not Working Issue

How To Fix HBO Max Not Working Issue

Dec 29, 2020

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HBO Max Not Working On Amazon Fire TV

If you face any kind of trouble while playing HBO max on your Amazon Fire TV then you should try these steps:

Update The Software For System And App:

  1. Please make sure that you are using the latest version of HBO Max app. To check whether you are using the latest version, please do this on your Amazon Fire TV. Move the selection to the HBO Max tile and then press the Menu button from your remote. In the lower right corner, select More Info and then Update (If any update available there.)
  2. Also check your Amazon Fire TV system updates. To do this, go to Settings> My Fire TV > About > Check for Updates.

Check Internet Connectivity And Speed.

  1. If you face buffering problems or getting poor quality videos while playing HBO Max on your Amazon Fire TV then it might be possible that your network has a slow speed issue or frequent disconnection problems. To check your network status do this: On your Amazon Fire Tv, go to Settings and then Network. Now press the play button from the remote to check the network status.
  2. You can also check your internet speed by visiting the website speedtest.net. To check disconnection problem, ping google.com -t times. If you see To stream high definition videos your internet speed must be at least 10 Mbps. So make sure that you have a high-speed internet connection.

Clear App Cache And Data

From the Amazon Fire TV Home screen, go to Settings > Applications > Manage Installed Applications.

  1. Select HBO Max from the list of apps.
  2. Tap Force Stop.
  3. Select Clear cache.
  4. Select Clear data.
  5. Open HBO Max, sign in, and see if the problem is resolved.

Restart The Devices

Restart the devices is the best thing that everyone does to fix the problems. Most of the time issues get resolved after doing this trick. Just do the following steps to do this:

  1. Unplug all the power cord from your Amazon Fire, TV, and wifi router.
  2. Wait for at least 20 to 30 seconds.
  3. Now reconnect the power to your wifi router and wait until it connects to the Internet. To confirm, please check all the lights are coming or not.
  4. Reconnect the power cord to your Amazon Fire, TV and switch it On.
  5. Now play HBO max and see if the issue gets fixed or not.

Re-install HBO Max

After will all the troubleshooting steps still your issue gets not resolved, then reinstall the HBO Max application. To do this:

  1. From the Fire TV Home screen, choose Settings > Applications > Manage Installed Applications.
  2. Select HBO Max from the list of applications.
  3. Select Uninstall.
  4. Download and reinstall HBO Max from the Amazon App store.

HBO Max Not Working On Samsung Smart TV

Have you faced any kind of trouble while watching HBO Max on your Samsung Smart TV? If yes, then try the following steps to fix the HBO Max not working on the Samsung smart tv issue.

Update HBO Max

First, check if there is any update for the HBO Max app. Here’s how to do that:

  1. Open Smart Hub on your Samsung Smart TV.
  2. Select Apps.
  3. Select the Settings icon which is located at the right upper corner.
  4. Select Updates.
  5. Find and select HBO Max, see if there is any update available then select Update.

Check Your Internet Speed

If you see the buffering or poor quality of videos while watching then it might be possible that it is the cause of the inconsistent network connection. So check your internet speed at www.speedtest.net. If it is below 5 Mbps, then it’s not an adequate speed to stream high definition videos. So make sure your internet speed must be 5 Mbps or more than that for smooth streaming.

Restart your Samsung TV

  1. Unplug the power cord from your Samsung Smart TV.
  2. Wait for 30 seconds.
    Again.
  3. Plug the power cord and turn your TV on.
  4. Open the HBO Max and see if it is working fine.

Update your Samsung TV

Update your Samsung TV firmware. Here’s how:

  • Press the Menu button on your Samsung TV remote.
  • Select Settings > Support > Software Update > Update Now. Your TV will restart and you’ll see a message when the update is done.

Once the update is completed, update your Smart Hub:

  • Open the Smart Hub and navigate to the Apps page.
  • Stay on the Apps page for 5 minutes.
  • Reopen HBO Max and see if the issue is resolved.

Delete and reinstall HBO Max

  • Open the Smart Hub.
  • Use the navigation keys on your remote to highlight HBO Max.
  • Press the Tools button on your remote and then select Delete.
  • Search for HBO Max.
    Select HBO Max to reinstall the app.
  • Once installed, select Run and see if the issue is resolved.